In question 1, we will discuss some critical success factors that encourage the successful implementation of Information Technology (IT) governance. Most information technology companies or organizations approach information technology operations or service management from a tool perspective or initiative from the process. Companies often expect their employees to adapt or adopt tools or new processes for securing the companies buy-in. The companies who struggle with tool adoption & with process get proper buy-in implementation. Also, for companies who want to gain the most significant value, it is important to know the level of governance & type for specific initiatives & needs (Van Grembergen, W. ed., 2004.).
To increase the success of information technology operations following the key success factors should be considered:
To accelerate the tools & operations management processes also training should be comprehensive, planned, repeated & concise. To deliver your message, there is a need to use multiple platforms. For those who make early communication sense of urgency, this is a positive point. Employees in the company must know the value of proportion. For example, they know that what we are going to do & why it is happening. Also, employees have an idea that if the project fails, what they will do. The company employee should review the stakeholder analysis & also match their communication with the result they gained. The communication between employees & stakeholders should be personal. Considering company team educated is also a plus point for any organization. For example, you should demonstrate that how you will capture the incident information in the service desk pool:
· Efficient routing will help to support the team.
· This provides the foundation for the management capabilities problems also enables us to determine the root causes.
· Education helps to company in measuring & reporting for continuous improvement.
The organization should celebrate their wins & also provide a status update to the company throughout their start. There is a need for companies to know where they are standing & what will happen next in the organization. The company should celebrate their wins. This will increase the value of the company & the company strengthen support & maintain its momentum.
To increase the success of the organization, there is a need to establish a feedback loop. This will enable individuals to provide their leaders & team feedback. That is what is not working & what is working to establishing the buy-in. The company should keep in mind that you should respond & acknowledged the feedback you receive from the customers. The company not having feedback will prove more damaging.
The governance structure helps organizations in the management structure & also in the organization leadership. Also, the governance structure allows companies to make the decision-making & also improves the organization service management. Many companies already have governance in place. For instance, common governance includes project portfolios & also managing projects. Moreover, some companies have limits in the form of size, for example (information technology labor effort, project cost, etc.) in their projects. Management services reference the whole strategy, whole service lifestyle, build & run, design, etc. You have to establish the governance structure which complements your framework that helps your future integration. You should ensure that the framework you choose is balanced & properly sized.
The other factors that should be considered for the success of information technology governance are exception guidelines, the decision-making process & disincentive programs, or incentive programs. To identify the decision level authority, the first two discusses above will help organizations. The company will enable the management of exceptions & identification by establishing exceptional guidelines. Conclusion: there is an excellent way to facilitate the process of decision-making & also a key decision helps to frame every decision with the paper decision. The paper decision helps present the topics to decision-makers in equipping them and in a consistent manner (Nauka, E.N. and Rusu, L., 2011.).
Figure 1: Information Technology Governance
Following are the key elements of the decision paper that we discuss here:
By documenting, defining & assigning responsibilities & roles in the governance structure, there is a need for clear communication for each employee for each role. To become clear successful expectations are the first step & every business wants to become successful. While assigning the roles & responsibilities, you should ensure to establish the RACI chart. This chart is helpful mainly in classifying responsibilities & roles in the departmental processes, functional processes, and information technology processes. When you are developing the chart of the RACI, you should ensure both design & planning and a governance structure. Also, you should ensure that responsibilities & roles are properly assigned & defined (Peterson, R., 2004.).
To become your company successful, there is a need to recognize good reporting & measurement. This helps companies that what they should do for future & also helps to know where they have been. Following are the three points should organizations consider when to establish the reports or measurements:
Figure 2: Reporting and Measurement
This is the last critical success factor but not least, is used for the information technology operations on the company’s culture & vice versa as we know that each organization’s culture is different from others. Here we discuss this with an example the cultures which are more tenure create more challenges for the company. The cultures which have increased with the approach of entrepreneurs create less challenge for the organization. The companies should use the strengths of cultures that exist for program advantage. For example, companies should measure & document the things and highlight those opportunities that help in the improvement. In companies, there are some individuals available who feel a threat from the change. You should help them understand the when, who, what, why & how the change will occur. Those who did not want to change discuss with the leadership team to overcome this situation (Nauka, E.N. and Rusu, L., 2011.)
This is a framework of information technology management that is developed to help businesses in organizing, developing & also implement the strategies around governance & information management. The COBIT framework was released in 1996, & COBIT helps control the related technologies and control objectives for information. This was designed for the financial audit community to better the negative growth of information technology environments. In 1998, there was released COBIT framework version 2. That expanded the COBIT framework to apply in the auditing community. Then in 2000, there was launched of version 3 of the COBIT framework buy information technology management techniques as well as informative governance techniques. Then in 2004, the fourth version was released of the COBIT framework. According to version updates, more communication technology improved. COBIT framework version five was released in 2012. This version helps businesses in controlling the risks & also information governance. In 2018, the updated version of the COBIT framework was launched with the name COBIT 2019. The COBIT framework 2019 is designed to evolve with fluid updates & more frequent updates constantly. This version was also established to introduce more flexible governance strategies, changing technology, & collaboration (Haram, D., 2020).
The updated version of the COBIT framework is named COBIT 2019. This updated version also updates modern enterprises by assessing the new technologies, new trends & security needs. This updated version helps to information technology management frameworks a great option. Some new terminologies & concepts have been introduced with this updated version. That includes 40 management & governance objectives to the program of governance.
The system of performance management allows higher flexibility when using the capability measurements & maturity. The overall aim of the COBIT 2019 framework is that this is designed to provide companies or businesses greater flexibility in the information technology governance strategy. Here we also discuss the difference between COBIT & other frameworks. The significant difference is that COBIT 2019 focuses on risk management, security, & also information governance. According to ISACA, COBIT 2019 is not used to manage technology, organize business processes, make information technology decisions, architecture, or determine the information technology strategy. This is just designed for the management & governance of enterprises around the organizations (Haram, D., 2020).
Following are the goals & objectives of COBIT 2019:
This also focuses on describing & providing concepts of issues & topics that can be addressed governance objectives & management (Khther, R.A., and Othman, M., 2013.).
Following are the components of COBIT 2019:
The main benefit of COBIT 2019 is that this encourages feedback from the community of practitioners. The benefit of COBIT 2019 is that individuals can purchase the design guide, suggest an improvement, they can leave comments & also propose new ideas & new concepts. This is designed for providing businesses governance strategy. As well as COBIT 2019 allows companies to more comfortably best-fits in the governance strategy.
The COBIT 2019 also defines the components to sustain & build a system: procedures & policies, processes, information flows, organizational structure, infrastructure, behaviors, & cultures. Those clients who use multiple frameworks according to COBIT 2019 best suits. The framework of COBIT 2019 aligns the existing frameworks in the companies & also this helps to understand what framework will be better for the overall strategy. This is also helpful to companies & businesses to monitor the overall performance of frameworks, mostly in terms of information security, security compliance & risk management.
The benefit of COBIT 2019 is that this is designed to give more insight to senior management. And also into the technology aligns with the goals of the organization. Individuals can also directly map the business into certain aspects of control-driven information technology, framework, etc.
Following are some other benefits of COBIT 2019:
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